Company:
Boulder area s.r.o., Křižíkova 684/91a, Karlín 186 00 Prague 8, ID No.: 09443282
General Terms and Conditions:
These Terms and Conditions apply to the purchase of services and goods at the HUDY Boulder Karlín store or via the website www.hudysteny.cz/boulderkarlin (the “Seller”), which is operated by Boulder area s.r.o. These terms and conditions further define and specify the rights and obligations of the seller and its customers (consumers or buyers).
Contact details of the seller: E-mail: info@hudyboulder.cz, Tel: 220 920 029
Sale of our services can only be made through the links provided on our website www.hudysteny.cz/boulderkarlin or directly in our HUDY Boulder Karlín office at Křižíkova 684/91a, 186 00, Prague 8.
All of our prices are valid according to the current price list on our website www.hudysteny.cz/boulderkarlin/cenik, including applicable discounts. Payment for the services is made before the actual use of the service. If you use your loaded credit, the cost of the service will be deducted only after the service has ended. The system deducts and charges for the services on the part whenever you leave the paid area.
In the case of a prepaid credit, there are two possibilities:
1. For a single visit, the customer pays according to our current full price list, however, as of March 1, 2026, after the activity ends, each customer has the option to return the chip and/or chip card, and upon request, the activity will be closed and the remaining unused one-time credit will be refunded.
2. A customer who decides to top up their credit under our discount program in the amount of 1,500, 2,500, or 5,000 crowns—and who, based on this top-up, automatically receives a discount on all admissions—is required to use this credit in full with no right to a refund. However, if they use up the entire amount (1,500, 2,500, or 5,000) and their discount is still valid, they may then proceed again according to point 1 and use a single-use admission ticket with the right to a refund of the remaining balance.
Some discounted services can only be used with a prior top-up (e.g. Shortcut).
The customer is obliged to monitor the time of use of the service himself and in case of exceeding the amount of the paid service he is obliged to pay the operator for the consumed service. This will happen automatically when you use the credit. If the customer does not have sufficient credit or has paid for the service in one lump sum, he/she will be advised by the employee that he/she has exceeded the paid range of services and will be asked to pay extra.
If the customer leaves the venue with insufficient credit to pay for the services used, the relevant amount will be deducted automatically after the credit has been topped up!!
Discounts according to the price list are valid only for services such as entrance fees, rentals. Discounts do not apply to food or drink.
By sending and paying for the services or by topping up the credit, the Buyer confirms that he/she has read and agrees to these Terms and Conditions and the Complaints Policy.
Complaint policy (return of goods, money)
How to report a complaint
A customer may file a billing claim for a transfer payment within 30 days from the date the service was billed or the bill was delivered by email to info@hudyboulder.cz
Service quality complaints can be made by emailing info@hudyboulder.cz. This must be done within 3 days of the provision of the claimed service.
Complaints will be resolved without undue delay, no later than 30 days from the date of the complaint, unless the provider and the customer agree otherwise.
Essentials of a claim
1. Customer’s name and surname:
2. Contact details: e-mail, address for mail delivery, tel. Number:
3. The time when the service was used (date, hour):
4. Method of payment for the service:
5. A copy of the tax receipt confirming the purchase of the service:
6. Description of the service complained about, resp. where the service has not been fulfilled
7. Date of claim and signature:
Information for the customer regarding the outcome of the complaint:
The customer will be contacted in writing or by email regarding the outcome of the complaint process within the complaint period.
Refund for a Service Subject to a Complaint:
If the complaint is upheld, the customer will be refunded the amount for the service in question as follows.
1. By receiving the same or a similar service on a different date. By mutual agreement.
2. Cash at the reception of the HUDY Boulder Karlín wall. The amount will be paid against written confirmation of receipt of the amount paid.
3. Transfer to the customer’s account.
Delivery and payment terms
All services of the climbing wall are charged according to the valid price list: www.hudysteny.cz/boulderkarlin/cenik
Payment for services at the climbing wall HUDY Boulder Karlín, operated by Boulder Area s.r.o., is possible in the following ways:
- Cash at reception. Can be used to pay for all services.
- By credit card via the ComGate Payments, a.s. terminal at the reception. Can be used to pay for all services.
- By bank transfer. Payment by bank transfer can be made on the basis of an invoice.
- Through ComGate Payments, a.s. payment gateway. (Preferred option)
Credit
- In order to simplify payments and save time at the reception, we offer the possibility of topping up the credit, which can then be used to pay for entrances, rentals, lessons, refreshments at the bar and more.
- With a prepaid credit balance, you can pay for admission automatically without having to make repeated payments at the front desk. When you have a prepaid credit balance, you receive discounted admission (see the current price list at www.hudysteny.cz/boulderkarlin/cenik). Credit can be purchased through the ComGate Payments, a.s. payment gateway, among other methods. You can find this option in your personal account created during registration under the heading “Top Up Credit.”
- There is no limit when paying through a payment gateway.
- The validity of the credit is limited to 24 months. The validity of the discount based on the amount of credit is 365 days, i.e. one calendar year.
- The credit can only be used up. It cannot be redeemed!
- For a one-time visit, customers pay according to our current full price list; however, effective March 1, 2026, after completing an activity, each customer has the option to return the chip or chip card, and upon request, the activity will be closed and the remaining unused single-use credit will be refunded.
2. A customer who decides to top up their credit under our discount program in the amount of 1,500, 2,500, or 5,000 crowns—and who, based on this top-up, automatically receives a discount on all admissions—is required to use this credit in full with no right to a refund. However, if they use up the entire amount (1,500, 2,500, or 5,000) and the discount period continues, they may then proceed again according to point 1 and use a single-entry pass with the right to a refund of the remaining balance.
Some discounted services can only be used after topping up your credit in advance (e.g., Express Entry). - The Operator reserves the right to make changes to the price list during the use of the accumulated credit. This means that by charging the credit, the customer agrees to accept future price changes by the operator.