1. Provozovatel a působnost podmínek
The operator of the HUDY Boulder Karlín sports facility is Boulder area s.r.o., with its registered office at Křižíkova 684/91a, Karlín, 186 00 Prague 8, Company ID No.: 09443282 (hereinafter referred to as the “operator”).
Contact information: email info@hudyboulder.cz, phone 220 920 029.
The HUDY Boulder Karlín store is located at Křižíkova 684/91a, 186 00 Prague 8.
These Terms and Conditions of Sale and Payment govern the rights and obligations of the operator and customers when purchasing and using the services of HUDY Boulder Karlín, when using a customer account and credit, and when making purchases through the website www.hudysteny.cz/boulderkarlin or a related customer system. If the customer is a consumer, the relevant provisions of the Civil Code and the Consumer Protection Act shall also apply; these terms and conditions do not limit the rights granted to consumers by mandatory legal provisions.
The operating and safety rules for the sports facility are governed by separate operating regulations. By entering the sports facility, the customer agrees to comply with these operating regulations.
2. Prices and Conclusion of the Contract
Prices for services are governed by the price list in effect at the time a specific service is provided, unless otherwise expressly stated for a specific product or service. The current price list is published at www.hudysteny.cz/boulderkarlin/cenik and is also available at our location.
The operator is entitled to change the price list in the future, particularly in light of changes in operating costs, inflation, taxes, energy prices, supplier prices, or the scope of services provided. A change to the price list does not alter the nominal value of any prepaid credit that has already been loaded. When a service is used, the cost of the service is deducted from the credit balance according to the price list in effect at the time the service is used, unless a guaranteed price has been expressly agreed upon for a specific offer.
Payment for the service is typically made before it is used. When using customer credit, the cost of the service may be deducted after the service has ended, particularly upon leaving the paid area. The customer is required to record their arrival and departure in the manner specified by the operator.
When shopping online, the contract is concluded at the moment the customer completes the order and the operator or the customer system used confirms its acceptance, unless otherwise specified in the specific ordering process. Before submitting the order, the customer has the opportunity to review and correct the information entered.
3. Payment Methods
Depending on the availability of a specific payment method, you can pay for HUDY Boulder Karlín services primarily through:
- in cash at the front desk;
- by credit card at a payment terminal;
- by bank transfer based on an issued receipt or invoice;
- through the ComGate Payments, a.s. online payment gateway;
- customer credit, if its use is permitted for the service in question.
The operator may specify which payment methods are available for individual products. Card payments and payments made through a payment gateway are subject to both the technical terms and conditions and the payment terms and conditions of the relevant payment service provider.
4. Customer Credit
4.1 General Rules
Credit represents a prepaid monetary balance held in a customer’s account, which can be used—in accordance with the current offerings—to pay primarily for admission, rentals, lessons, refreshments, and other services or goods offered by the operator. Credit is not a generally accepted means of payment outside of HUDY Boulder Karlín.
Topping up your credit does not constitute prepayment for a specific number of entries or guarantee future prices for individual services, unless otherwise expressly stated in a specific offer. The nominal credit balance in CZK does not change when the price list is updated.
Some discounted services may be available only to customers with prepaid credit, such as expedited entry, if specified in the current price list.
4.2 One-Time Credit
For a one-time admission paid at the full rate, the customer may return the chip or chip card after completing the activity and request that the visit be closed out. Any unused portion of the amount paid solely for this single-entry admission will be refunded, after deducting the cost of services actually used, using the method available at the facility.
4.3 Bonus Credit and Discount
The customer may take advantage of a discounted credit program in amounts specified in the current price list; as of the date of publication of these terms and conditions, these amounts are specifically 1,500 CZK, 2,500 CZK, or 5,000 CZK. By topping up the applicable amount, the customer is entitled to discounted prices on selected services for the period specified in the price list.
A discount entitlement based on the recharge amount is valid for 365 days from the date it is issued, unless otherwise specified in the current price list or a specific offer. The expiration of the discount entitlement does not result in the forfeiture of unused credit, provided that the credit’s validity period, as specified in Article […], has not yet expired. 4.4.
Discounted credit is intended primarily for the purchase of the provider’s goods and services and, upon the customer’s regular request, is not paid out in cash or transferred back to a bank account. This does not affect the customer’s right to a refund in cases where such a refund is required by law, particularly in the event of a valid withdrawal from a distance contract or for any other legal reason requiring a refund.
Once the amount—which the customer topped up to receive discounted prices—has been fully used up, the customer may continue to use entries under the one-time credit rules for the remainder of the discount period, provided that the current price list and system settings allow it.
4.4 Validity and Expiration of Credit
Credit is valid for 24 months from the date it is credited to the customer’s account, unless a specific offer explicitly states a longer period. If the customer system technically tracks individual top-ups separately, each top-up may have its own validity period. The operator will enable the customer to check their current credit balance and, if the system allows it, its validity period as well.
Upon expiration of the agreed validity period, any unused credit expires, unless otherwise provided by law or the operator extends the validity period in a specific case. The operator may extend the credit on a case-by-case basis for business or customer-related reasons; however, there is no automatic legal entitlement to such an extension.
4.5 Insufficient Credit and Additional Payments
The customer is required to keep track of the duration of service use and pay for the service actually used. If the time limit or other scope of the originally selected service is exceeded, the customer is required to pay the difference according to the current price list.
If, at the end of the visit, the remaining credit balance is less than the cost of the services actually used, the customer is obligated to pay the remaining amount. If the customer system allows it and the customer has been informed of this mechanism, the recorded outstanding balance may be automatically offset against the newly added credit upon the next credit top-up. This does not affect the customer’s right to contest an incorrect billing.
5. Discounts
Discounts are provided to the extent and under the conditions specified in the current price list or a specific offer. Unless otherwise specified, credit discounts apply primarily to admission fees and do not apply to snacks, beverages, or other merchandise.
Individual discounts cannot be combined unless the operator expressly states otherwise.
6. Online Purchases and the Consumer’s Right to Cancel a Contract
If the customer is a consumer and enters into a contract with the service provider via the Internet or by other means of distance communication, the customer has the right to withdraw from the contract within 14 days, unless the law provides for an exception in that particular case.
The withdrawal period is determined based on the nature of the contract entered into, in accordance with the Civil Code. The notice of withdrawal may be sent by email to info@hudyboulder.cz or to the operator’s registered office address. The notice must clearly state which contract the customer is withdrawing from and who is making the withdrawal.
If a consumer expressly requests that the provision of the service begin before the expiration of the 14-day withdrawal period and subsequently withdraws from the contract, the consumer shall pay the provider a proportionate portion of the price for the services provided up to the time of withdrawal, if so provided by law. For credit purchased online, upon a valid withdrawal, an amount corresponding to the unused balance will be refunded, after taking into account services already properly used and any other statutory claims of the provider.
The right of withdrawal may be excluded in cases specified by law, particularly in the case of services that have been fully provided before the expiration of the withdrawal period with the consumer’s prior express consent, or in other cases specified in the Civil Code.
Before the online order is completed, the operator shall provide the consumer with the pre-contractual information required by law and a confirmation of the conclusion of the contract on a durable medium, if required by law.
7. Complaints Regarding Services and Billing
The customer is entitled to file a complaint regarding a defective service, an incorrect bill, or any other breach of the contract, within the scope and time limits set forth by law. These terms and conditions do not limit the customer’s statutory rights arising from defective performance.
You can file a complaint in person at the front desk or by email at info@hudyboulder.cz. To ensure prompt review of your complaint, we recommend reporting any discrepancy without undue delay after it is discovered; ideally within 30 days for billing issues and within 3 days for service quality issues. These recommended timeframes are not deadlines upon the expiration of which the consumer’s statutory rights would automatically lapse.
When filing a complaint, the customer must provide, in particular, their identification and contact information, a description of the service or bill in question, the approximate time the service was used, the method of payment, and the desired resolution. The customer shall submit proof of purchase if available; if the purchase or use of the service can be reliably verified by other means, the mere absence of a receipt is not grounds for rejecting the complaint.
The operator will issue the consumer a confirmation of the complaint, including the information required by law. The operator will decide on the complaint without undue delay; in complex cases, within the time limit set by law. The consumer’s complaint, including the rectification of the defect, will be resolved, and the consumer will be notified of the outcome no later than 30 days from the date the complaint was filed, unless the parties agree on a longer period.
If the complaint is valid, the customer’s claim will be resolved in a manner appropriate to the nature of the defect and in accordance with applicable laws; this may include, in particular, the provision of a substitute service, a reasonable discount, a correction to the bill, or a refund of the applicable amount. Refunds may be issued in cash or via bank transfer, depending on the original method of payment, the agreement with the customer, and the operator’s technical capabilities.
8. Responsibilities of the Customer and the Operator
When using the sports facility, the customer is required to comply with the operating rules, the instructions of employees and instructors, safety rules, and generally applicable laws and regulations. The customer is liable for any damage caused by a breach of these obligations to the extent specified by law.
The operator is liable for damages and defects in the services provided to the extent specified by law. No provision of these terms and conditions excludes or limits the operator’s liability in cases where such limitations are not permitted by law.
9. Out-of-Court Resolution of Consumer Disputes
If a consumer dispute arises between the business and the consumer arising from a sales contract or a contract for the provision of services, and the parties are unable to resolve it by mutual agreement, the consumer may file a request for out-of-court dispute resolution with the competent body for out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
E-mail: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
10. Final Provisions
The legal relationship between the operator and the customer is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and, if the customer is a consumer, also by Act No. 634/1992 Coll., on Consumer Protection. The choice of Czech law does not deprive the consumer of the protection afforded by the mandatory provisions of the law that would otherwise apply to him or her.
If any provision of these terms and conditions is invalid or unenforceable, this shall not, in and of itself, affect the validity of the remaining provisions.
The operator may reasonably amend these terms and conditions in the future. For one-time contracts that have already been concluded, the version in effect at the time of their conclusion shall apply. For long-term customer accounts, changes to the terms and conditions shall not affect the nominal value of credit already loaded onto the account or the customer’s statutory rights. The operator shall inform customers of any material changes to the rules governing existing credit in an appropriate manner prior to such changes taking effect, provided the operator has the necessary contact information to do so.
These Terms and Conditions of Sale and Payment are effective as of [September 7, 2026].